Refund Policy

Welcome to NomaPOS! We strive to ensure complete satisfaction with our subscription-based POS system. This Refund Policy outlines the terms and conditions for refunds and cancellations of our services. Please read this policy carefully to understand your rights and options regarding refunds.

Section 1: Subscription Refunds

Our refund policy for subscription services includes:
  • 7-Day Money-Back Guarantee: New subscribers are eligible for a full refund within the first 7 days of their initial subscription purchase. This allows you to try our POS system risk-free and ensure it meets your business needs.
  • Monthly Subscriptions: For monthly subscription plans, refunds are calculated based on the unused portion of your current billing period if cancelled after the 7-day period.
  • Annual Subscriptions: Annual subscription plans cancelled after 14-day period may be eligible for a partial refund, calculated based on the unused months.

Section 2: Cancellation Process

To cancel your subscription and request a refund:
  • Account Dashboard: Log into your NomaPOS account and navigate to the billing settings and click manage billing account to initiate cancellation.
  • Customer Support: Contact our support team if you need assistance with the cancellation process or have special circumstances.
  • Data Export: Before cancellation, ensure you've exported any necessary business data as access will be restricted after subscription termination.
  • Confirmation: You will receive an email confirmation of your cancellation and any applicable refund details.

Section 3: Non-Refundable Items

The following items are not eligible for refund:
  • Used Services: Any portion of the subscription period during which you actively used the POS system.

Section 4: Refund Processing

  • Processing Time: Approved refunds are typically processed within 3-5 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Currency: Refunds will be processed in the same currency as the original payment.
  • Notification: You will receive an email confirmation once your refund has been processed.

Section 5: Contact Information

For any questions or concerns about our refund policy, please contact us at:
  • Email: [email protected]
  • Phone: +254725151165
  • Response Time: We aim to respond to all refund-related inquiries within 24-48 business hours.